Calling 9-1-1
The 9-1-1 dispatchers are trained to always confirm your location. Be aware that if you are calling from a cell phone or a land line phone sometimes your location may not show up in the Enhanced 9-1-1 System.
When calling 9-1-1, please be sure to tell the dispatcher the exact nature of your problem. Make sure to tell the dispatcher exactly where you located. For example, whether you are inside a building, dorm room, vehicle, etc.
Please also share with the dispatcher the telephone number you are calling from so that they can call you back should you become disconnected or if more information is needed at a later time.
Do not hang up until the dispatcher tells you to do so or when help has arrived. Again, the more detail you are able to provide, this will help the 9-1-1 dispatcher assess your situation and direct the proper resources to you in a timely manner.
Below are some helpful 9-1-1 Do's and 9-1-1 Don't:
- DO call 911 from a safe place if possible
- DO stay calm while speaking slowly & clearly
- DO answer all of the questions you are asked
- DO follow exactly as the dispatcher says
- DO NOT hang up until you are told to do so
- DO NOT call 911 to ask about road conditions
- DO NOT call 911 to ask about school closings
- DO NOT call 911 to ask about road conditions
- DO NOT call 911 to ask when power will be resorted, instead contact Facilities/Maintenance Department
- DO NOT hang up if you call 911 by mistake. Remain on the line & explain to the dispatcher what happened
An emergency is any serious medical problem, any type of fire, or any life-threatening situation. University Police urges students, faculty and staff to use 9-1-1 to report crimes in progress, whether or not a life is threatened. All 9-1-1 phone calls made from Cal State San Bernardino will be handled by the University Police Department.
Do not dial 9-1-1 for a non-emergency. Instead, if it is on campus, call University Police at 909-537-7777 or ext. 77777 from any phone on campus. You can also dial the University Police non-emergency telephone number of 909-537-5165. Please do-not call a police officers direct phone line to report an emergency or crime.
The dispatchers have been trained to ask questions that will help prioritize the incident, locate it and speed an appropriate response. If you are not in a position to give full answers to dispatcher (the suspect is nearby), stay on the phone and the dispatcher will ask you questions that can be answered "yes" or "no."
Try to give as detailed of a location as possible.
This includes their race, sex, age, height and weight, color of hair, scars, tattoos, description of clothing, and presence of a hat, glasses or facial hair.
This includes the license plate number, color, year, make, model and type of vehicle (sedan, pick-up, sport utility, van, tanker truck, flatbed, etc.). If the vehicle is parked, the dispatcher will need to know the direction it is facing. If the vehicle is moving or has left, the dispatcher will need to know the last known direction.
The dispatcher may tell you to leave the building, secure yourself in a room or take other action to protect yourself.
University Police Patrol Division
The University Police Department is the primary law enforcement agency for the campus. The Patrol Division includes bike patrol officers and a bomb detection trained K9. The campus is patrolled 24 hours a day, seven days a week. The Patrol Division operates utilizing four patrol teams, each supervised by a Sergeant. The patrol teams are responsible for a wide variety of functions, including responding to all 911 calls for services, alarms, medical emergencies or public assists, as well as supporting large campus events.
The CSUSB Police Department is empowered pursuant to section 830.2 (c) of the California Penal Code and fully subscribes to the standards of the California Commission on Peace Officer Standards and Training (POST). They receive the same basic training as city and county peace officers throughout the state, plus additional training to meet the unique needs of a campus environment. CSUSB Police Officers have peace officer authority anywhere in the State of California with primary jurisdiction and law enforcement duties on the campus of CSUSB. The Department handles all patrol, investigation, crime prevention education, and related law enforcement duties for the campus community. The CSUSB Police Department works closely with the City of San Bernardino Police Department, the San Bernardino City Unified School District Police Department, and the San Bernardino County Sheriff’s Department.