About the Department
Bruce Hagan serves as the Deputy Chief Information Officer and oversees five distinct units that operates and maintains the university's most critical information technology infrastructure, ensures secure and reliable access, and provides world-class customer support. Visit the departmental units' website to learn more about their services.
- Distributed Technology Services
- Enterprise & Cloud Services
- Technology Support Center
- Telecommunication & Network Services
- Palm Desert Information Technology Services
Current Projects & Initiatives
Performing Arts Center Construction
Migrating Physical Fax to I-Fax
PDC Student Union Construction
Migrating Cisco Call Manager to Microsoft Teams
Upgrading from Microsoft Academic 3 licenses to Microsoft Academic 5
Migrating from Proofpoint Email Protection to Microsoft Defender
Marquee upgrade to increase screen size and resolution
Commissioning the Performing Arts Center
Commissioning the Masters of Science Physical Assistance (Yasuda) Building
Migration from Cherwell to Service Now
Major Projects Completed
2024-2025
Implemented Cheqroom to manage the Technology Lending Program
Migrated Technology Lending from the Library to ITS
Approval to Migrate from Cisco Call Manager to Microsoft Teams
Reducing Space Utilization in Google Cloud and Microsoft 365 Services to reduce costs
ITS Technology Campus Infrastructure Mapping
Implemented new Nursing Badge process
Implemented Call Back feature in Cisco to reduce student frustrations
2023-2024
Onbase Upgrade
Implement ITS Technology Standards
Moved TSC Counter to the Cave Lab
ICT and Workflow migration to Cherwell
Launched new digital OneCard
Upgraded Facilities WebTMA
2022-2023
AV Flood Cabling Replacement
Student Opinion Teacher Excellence
Led expanding fiber from SB Campus to University Village Housing
EMS (Space Management Scheduling) migration to Cloud
Modernized Lecture Halls to bring them in line with NGSC
Emergency Notification System Rave
InTune Endpoint Management
Cloud Backup/DR and Storage Migration
2021-2022
Cellular Service Expansion (Verizon)
Next-Generation Smart Classrooms (NGSC)
Telecommunication Modernization and Cloud Voice
Virtual Infrastructure/Private Cloud Upgrade
Wireless Network Expansion (Phase 2)
2020-2021
Cellular Service Expansion (Sprint/T-Mobile)
Identity Management System Replacement
Multi-Factor Authentication
Student Union North Expansion
2019-2020
Adobe Sign eSignature Initiative
Campuswide Wired Network Upgrade
Center for Global Innovation Construction
Coyote Labs (Virtual Computer Labs)
CoyotePhoto (ID Photo) Online Submission
Palm Desert Campus iHub
Telecommunication Infrastructure Assessment
Unified Communication
Wireless Network Expansion (Phase 1)
2018-2019
100Gbps Network Connectivity Upgrade
Campus Directory Modernization
Cloud Acceleration Center (AWS) Grant
CSULearn Learning Management System Migration
Emergency Communication System Upgrade
Enterprise Service Management System Replacement
Ink SmartStation
Network Storage Upgrade
Palm Desert Campus Neurofeedback Center
Wireless Controller Upgrade
Major Projects Completed (Con't.)
2017-2018
Cellular Service Expansion (T-Mobile)
College Server Co-location and Virtualization
Facilities Service Management Upgrade
Fiber Infrastructure Upgrade
Network Storage Upgrade
Palm Desert Campus PAWS Radio
Research Network and Science DMZ
Student Housing and Dining Commons Network
2016-2017
24/7 Study Area - The Cave
Enterprise Mobility Management
Operation Efficiency Task Force
Operational Intelligence and Data Correlation
Outdoor Wireless Expansion
Network Firewall Replacement
Wireless Network Re-architecture
2015-2016
Alertus Campus Emergency Notification System
Email Gateway and Spam Filter Replacement
ITS Strategic Plan 2016-2020
New Employee Technology Orientation
Private Cloud Infrastructure Upgrade
System Center Configuration Manager
Virtual Desktop Infrastructure
2014-2015
Campuswide Wireless Network Upgrade
Cisco Voice over IP Platform Upgrade
GoPrint Mobile Printing
Hyland OnBase Workflow Management
Office 365 Email Migration
Powermat Mobile Charging Station Installation
2013-2014
Blackboard LMS Migration to Managed Hosted Platform
Campuswide Wired Network Upgrade
Data Center UPS Replacement and Electrical Upgrade
Hyland OnBase Imaging Upgrade
Microsoft Exchange Email Migration
Contact Us
Location
John M. Pfau Library (PL) 1109
Bruce Hagan
Deputy Chief Information Officer
(909) 537-4242
bruce.hagan@csusb.edu
Elsa Lopez
Administrative Support Coordinator II
(909) 537-3338
elsa.lopez@csusb.edu
Departmental Units
Technology Support Center
Gerardo Garcia-Sotelo Interim Manager, Technology Support and Operations
(909) 537-7729
gsotelo@csusb.edu
Diana Mondragon
Administrative Support Coordinator I
(909) 537-4143
diana.mondragon@csusb.edu