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Teams Phone

Teams Phone is coming soon....

CSUSB will be replacing the traditional phone system with Microsoft Teams Phone.

Employees will be migrated to the new system during Fall 2025.  Info regarding the migration and updates can be found below.

Updates

July 10, 2025
Teams Phone

Teams Phone is coming soon...

Teams app on multiple devices
September 10, 2025
Why Moving to Teams Phone

Benefits of embracing the future of communication

FAQ

What happens to my extension?
  • You keep it!
  • It just goes mobile with all the pro-level features you love:
  • Answer from Anywhere
  • Seamless Scheduling & Calling
What if my internet connection is poor?

Teams is designed to work even with limited bandwidth. For critical calls, consider connecting to campus Wi-Fi

or a wired connection. The mobile app can use cellular data as a backup.

Will I receive calls when my computer is off?

If you've installed the Teams mobile app, calls will ring there when your computer is off. You can also set up call forwarding to another number for times when you're away from both devices.

Do I need special hardware?

Most users will only need a headset. An allotment of physical phones will be given to each division.  Additional phones may be purchased by your department.  See the IT Standards - Phone site for details.

What is an Agent in a Call Center?

A user who handles incoming and outgoing calls, using the Microsoft Teams Call Center features.

What is a Supervisor in a Call Center?

A Supervisor is a user who oversees a call center and manages specific configuration settings for the center in Teams.

What To Expect

Your desk phone is becoming Teams Phone

Your primary phone will now be on your Microsoft Teams Desktop app.  Instead of a physical desktop phone, you will make or receive calls on a laptop, desktop, or (optionally) a mobile device with Microsoft Teams installed. 

The calling experience works just like a Zoom or Teams meeting, but without the video.

  • All Employees (MPP, Staff, Faculty) will be automatically enrolled in the bundled Voice and Data service. They will retain their current telephone number, or, if they don’t already have one, a new number will be assigned automatically.
  • Any current desktop phones will be deactivated.  Department Offices and Call Centers will be provided a new physical phone that connects to a Team in your Teams app. Physical Teams phones are in limited supply.  Our campus has a software-first approach to Teams Voice services. 

When

Your department's migration will occur on a specific date between October 6 and December 15. A detailed schedule will be provided to department heads prior to November 15.

Timeline of project from overview on September 19 to phones replaced on December 15

How To Use

There are different types of features available depending on the type of phone service. 

Accessibility Features

Teams Phone Accessibilty At a Glance
FeatureWhy It’s Helpful
Real-Time Text (RTT)Enables real-time typed communication.
Live captions / transcriptionSupports hearing-impaired and distracted users by offering on-screen captions or transcripts.
Sign Language / CART accessEnables human interpretation and accuracy if a sign language interpreter or CART captioner is added as a guest.
Screen Reader & Keyboard navTeams supports full keyboard navigation and works seamlessly with screen readers.
High contrast / ZoomCrank up high contrast and zoom in/out to aids low vision and color-impaired users.
Noise suppressionFilters out background chaos to reduce distractions, helping those lip-reading.
Spotlight & simple viewsKeeps sign language interpreters front and center by spotlighting if added as a guest.
Disability Answer DeskMicrosoft’s Disability Answer Desk offers expert help in multiple languages, including ASL.