ITS Strategic Plan 2022-2025

Enhance student success through the identification of, investment in, and implementation of technologies for student learning, collaboration, and career readiness.

Outcomes

• ITS will provide world-class customer support to students and enhance their access to study spaces, software, and equipment
• ITS Training Services will provide training opportunities for students and on-demand technological resources relevant to their success and career development
• In collaboration with Academic Success and Undergraduate Advising, ITS will provide training and on-demand resources to aid students in preparing for and successfully completing asynchronous online courses

Provide ongoing professional development to empower CSUSB faculty and staff in their enhancement of skills needed to optimize the effectiveness of their work.

Outcomes

• ITS will provide training for ITS staff that enables them to deliver world-class customer service and develop professionally
• In the interest of student success, faculty will learn and apply best practices in the use academic technologies to enhance their teaching effectiveness in all instruction modes
• In collaboration with the Faculty Development program and the Staff Development Center, ITS will offer faculty and staff on-demand access to the training and information they need through web-based ITS instructional videos and materials
• In collaboration with Human Resources, ITS will standardize onboarding processes to provide incoming faculty and staff with an equitable and effective introduction to the university’s technology
• The High-Performance Computing Initiative will scale up with at least 25 faculty members using the Pacific Research Platform and other national High Performance Computing resources

Provide proactive communication of ITS services, events, initiatives, and innovations, both internally to CSUSB faculty, students and staff and to the broader Inland Empire region.

Outcomes

• Faculty, students and staff will see value in and engage with ITS services, initiatives and technology new to CSUSB as a result of communication tailored to them for effective messaging
• Community members of the Inland Empire region will have an increased awareness of CSUSB ITS initiatives, events and workshops
• ITS will be seen as a vital and value-adding partner in the CSUSB community by communicating impacts and benefits

Promote an accessibility-first mindset throughout the university.

Outcomes

• Students, faculty, and staff will have equitable access to accessible software, technology and equipment
• Faculty will make the technology and content in their courses accessible for all students
• Faculty, students and staff will know who they can contact for help with assistive technology needs and will feel comfortable doing so
• ITS support staff will have the knowledge and awareness in Accessibility, equity, and ADA compliance to provide immediate support for students, faculty, and staff
• Staff will create and share digital content that is accessible

Support the two campuses and the colleges in the equitable provision of state-of-the-art technology and equipment.

Outcomes

• Faculty, staff and students will have access to state-of-the-art software and equipment
• The two campuses and individual departments will have equitable technology and equipment
• In collaboration with Divisions and Colleges, ITS will strategize and implement plans so faculty, students and staff have access to discipline-specific software and equipment
• Faculty, students and staff will be able to easily select, request, and acquire new and unused standard equipment and other supported technology

Improve the user experience, expand the functionality, and increase the awareness of the myCoyote portal and mobile app.

Outcomes

• Students will have seamless access to and be able to interact with personal information (financial data, academic data, class data) from within the myCoyote mobile app
• Employees of the university will be able to conduct all their business activities with the university, from start to finish, in a digital format
• Students will have an increased awareness of the benefits of the myCoyote mobile app

Lead the effort to streamline and consolidate widely utilized administrative processes and systems that represent overlap or duplicative efforts of the university to provide efficiency and an improved user experience.

Outcomes

• Students will experience streamlined and efficient processes in performing administrative functions, seeking help, and overcoming administrative barriers across departments
• Students will be able to schedule an appointment for advising, academic support, and other student services through a seamless interface
• Employees will be able to readily request and receive assistance from all departments through a single intuitive platform
• New staff will be provided with access to the systems and accounts necessary to perform their responsibilities within 48 hours of their first day of work

Lead the effort to adopt a culture of taking a campus-wide, holistic, and systematic perspective when implementing information technology solutions that perform functions or offer services common to business units on campus.

Outcomes

• Faculty and staff will have a centralized mechanism for determining whether a potential solution or product is used by other business units on campus
• Major proposed changes to technology or ITS processes will be informed by an advisory stakeholder group
• ITS will identify instances in which the university will benefit from enterprise applications for like-functioning processes across campus

Construct a data fabric that will better connect producers and consumers of CSUSB information across systems through a flexible, reliable, and dynamic architecture that complies with security and data governance standards such as General Data Protection Regulation.

Outcomes

• Faculty, staff, and students will have access to their personal information and greater data transparency in a manner aligned with information security and privacy standards
• Faculty, staff, and administrators will have confidence in the quality of institutional data
• Data across clouds, data centers and edge systems will be seamlessly collected, integrated, managed, and governed for increased accuracy and ease of use
• Major data points will be derived from designated, vetted data sources agreed upon by partners across campus
• The chatbot will expand as a centralized system through which questions can be answered, personalized proactive notifications can be sent, and service requests can be received.

Lead in the creation of a digital literacy pipeline from feeder schools into CSUSB to generate bridge experiences for prospective students.

Outcomes

• Prospective students will become familiar with campus software and more digitally literate
• The digital literacy of incoming students will increase
• Digital literacy, at benchmark levels, of CSUSB students will increase by 5% annually
• The university will have better knowledge of and alignment with incoming students’ needs

Employ design thinking principles and methods and user-responsive processes in all aspects of technology adoption.

Outcomes

• Campus members will be increasingly satisfied with IT services and infrastructure
• Users will have a sense of self-efficacy in adopting and using new technologies

Foster and support faculty and students’ co-creation of innovative hybrid learning spaces and experiences to address the post-pandemic instructional needs of faculty and students at both campuses.

Outcomes

• Faculty will have the capacity to adopt immersive media into educational experiences and course designs
• Students will experience greater interdisciplinarity in CSUSB courses
• Students will have enhanced learning

Harness big data and algorithmic personalization to provide context-appropriate, role-specific, targeted information to the campus community to increase the effectiveness of campus information flows.

Outcomes

• Students, faculty and staff will receive and value timely, relevant, and personalized information

Create a personalized digital space where campus members, industry partners, other campuses in the California systems, and the larger CSUSB community can learn from each other and showcase educational tech applications to address the professional development needs of the campus community.

Outcomes

• Campus members will have an increased sense of community and campus identification
• Faculty, staff and students will have greater exposure to and knowledge of leading-edge technologies

Create innovative forms of community outreach and partnerships for providing technology training to the larger community to close digital equity gaps in the region.

Outcomes

• Students will have increased access to the internet from home
• The anchor community’s workforce development skills will increase